Remote Customer Support Manager

Job Description:

Absa Group Limited is seeking a Remote Customer Support Manager to join our team in Johannesburg, Gauteng, ZA. As a mid-to-senior level professional with at least 7 years of experience in customer support management, the successful candidate will be responsible for leading a team of remote customer support representatives to ensure the highest level of customer satisfaction.

Responsibilities: - Manage and lead a team of remote customer support representatives, providing ongoing training and support to ensure excellent customer service delivery - Develop and implement customer support policies and procedures to streamline processes and improve efficiency - Monitor and analyze customer support metrics to identify trends and areas for improvement - Work closely with cross-functional teams to address customer issues and provide timely resolutions - Act as a point of escalation for complex customer queries and complaints - Conduct regular performance reviews and provide feedback to team members to drive continuous improvement - Develop and maintain relationships with key clients and partners to ensure a high level of customer satisfaction - Collaborate with internal teams to implement initiatives aimed at enhancing the overall customer experience

Requirements: - Bachelor's degree in business or a related field - Proven experience in customer support management, preferably in a remote work environment - Strong leadership and communication skills - Ability to work independently and manage a remote team effectively - Reliable and independent personality traits - Persuasion and project management soft skills - Proficiency in CRM software and other customer support tools - Excellent problem-solving and decision-making abilities - Visa sponsorship available for qualified candidates

Benefits: - Visa sponsorship for eligible candidates - Profit sharing opportunities - Paid overtime - Opportunities to build strong relationships with colleagues, clients, and partners

Equal Opportunity Statement: Absa Group Limited is an equal opportunity employer and is committed to providing a diverse work environment. We welcome applications from all qualified individuals regardless of race, gender, age, religion, disability, or any other characteristic protected by law.

Deadline to apply: 2024-05-13

If you meet the qualifications and are passionate about delivering exceptional customer support, we encourage you to apply for the Remote Customer Support Manager position at Absa Group Limited. Join us in our mission to provide world-class service to our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.