Customer Support Manager - Work from home

Job Description:

We are seeking a dynamic and experienced Customer Support Manager to join our team at Absa Group Limited. This is a full-time position, offering the flexibility to work from home. As a mid-to-senior level role, the ideal candidate will have at least 6 years of experience in customer support or a related field.

Responsibilities: - Manage a team of customer support representatives to ensure exceptional service delivery - Develop and implement customer support strategies to enhance customer satisfaction and loyalty - Monitor customer support metrics and KPIs to track performance and identify areas for improvement - Handle escalated customer inquiries and complaints in a professional and timely manner - Collaborate with cross-functional teams to drive continuous improvement in customer support processes - Provide regular reports and updates to senior management on customer support performance

Requirements: - Proven experience in a customer support management role - Strong leadership skills with the ability to motivate and manage a team - Excellent communication and interpersonal skills - Adaptable and reliable with the ability to work independently - Strong presentation skills and a knack for problem-solving - Proficiency in customer support technologies and tools - Bachelor's degree in business administration or a related field

Benefits: - Life insurance - Paid sick leave - Paid overtime

Working Environment: At Absa Group Limited, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to providing top-notch customer support while fostering a collaborative and inclusive work environment.

Equal Opportunity Statement: Absa Group Limited is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.