Customer Support Officer

Responsibilities: 1. Provide exceptional customer support via phone, email, and chat 2. Resolve customer inquiries and issues in a timely and professional manner 3. Conduct thorough research and analysis to troubleshoot and resolve customer issues 4. Escalate complex issues to the appropriate department for further resolution 5. Update customer records and information accurately in the CRM system 6. Handle a high volume of customer interactions while maintaining a positive attitude 7. Collaborate with team members to improve overall customer support processes 8. Stay up-to-date on product knowledge and company policies to provide accurate information to customers 9. Assist in training new customer support team members 10. Contribute ideas for continuous improvement and customer satisfaction initiatives

Requirements: 1. Minimum of 3 years of experience in customer support or a related field 2. Excellent communication skills, both verbal and written 3. Strong analytical skills and ability to conduct thorough research 4. Ability to adapt to changing environments and multitask effectively 5. Energetic and positive attitude towards customer interactions 6. Comfortable working in a fast-paced team environment 7. Proficiency in CRM systems and Microsoft Office suite 8. Associate degree or equivalent experience required

Benefits: 1. Training & professional development opportunities 2. Paid Time Off (PTO) for work-life balance 3. Joining bonus for successful candidates

Working Environment: At Barloworld, we empower our employees to take ownership of their work and make impactful decisions. Our team values collaboration, innovation, and continuous improvement. We provide a supportive and inclusive work environment for our employees to thrive and grow professionally.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Barloworld is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and value all individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.