Customer Support Representative

Job Description:

MTN Group is seeking a motivated and driven individual to join our team as a Customer Support Representative in Pretoria, Gauteng, ZA. This is a full-time entry-level position with the opportunity for growth within the company.

Responsibilities: - Respond to customer inquiries via phone, email, or chat in a professional and timely manner - Resolve customer complaints and issues effectively and efficiently - Provide information to customers about products and services - Process orders, returns, and exchanges - Maintain accurate customer records in the database - Collaborate with other departments to ensure customer satisfaction - Identify and escalate priority issues to management - Stay up-to-date on product knowledge and company policies - Meet and exceed customer service goals and targets

Requirements: - 1 year of experience in customer service or a related field - Driven and resourceful personality traits - Strong presentation and planning skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Medical coverage - Vision insurance - Visa sponsorship

Working Environment: At MTN Group, we encourage calculated risk-taking to drive innovation and progress. We provide a supportive and collaborative work environment where employees can grow and develop their skills.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: MTN Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status in accordance with the applicable laws. We value diversity and inclusion in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.