Live Chat Assistant

salary Salary :

R18,830 - 24,479 monthly

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

Number of Applicants

 : 

000+

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🔥 Urgent

✨ Immediate Start

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Open only for candidates based in South Africa

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Job Description - Live Chat Assistant

Job Description:


We are looking for a dedicated Live Chat Assistant to join our team at Foschini Group in Pretoria, Gauteng. As a Live Chat Assistant, you will be responsible for providing excellent customer service through online chat support. Your primary role will be to assist customers with inquiries, resolve issues, and provide product information in a timely and professional manner.


Responsibilities: - Engage with customers through live chat on our website to provide assistance and support - Respond to customer inquiries promptly and accurately - Resolve customer issues and complaints efficiently and effectively - Provide product information, pricing, and availability - Collaborate with other team members to ensure consistent and accurate information is provided to customers - Maintain a positive and helpful attitude towards customers at all times - Keep detailed records of customer interactions and transactions - Identify and escalate issues to the appropriate department or supervisor as needed - Actively participate in training sessions and team meetings to improve customer service skills


Requirements: - At least 4 years of experience in customer service or a similar role - Excellent communication and interpersonal skills - Strong typing skills and the ability to multitask - Resourceful and passionate about helping customers - Ability to work well in a team environment - Strong strategic planning skills - Proficiency in using live chat software and other customer service tools - High school diploma or equivalent - Availability to work full-time, including weekends and holidays


Benefits: - Paid overtime - Medical coverage - Travel and spending expenses - Opportunities for career growth and advancement - Supportive and empowering working environment that encourages employees to take ownership and make impactful decisions


Equal Opportunity Statement: Foschini Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.


Deadline to apply: May 31, 2024


If you meet the requirements and are excited about the opportunity to join our team as a Live Chat Assistant, please submit your application before the deadline. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Live Chat Assistant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in South Africa

This job is no longer accepting applications.

Scroll down below to view similar jobs .

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