Online Call Center Assistant

Job Description:

Old Mutual is seeking a dedicated and hardworking Online Call Center Assistant to join our team in Soweto, Gauteng, ZA. This position is ideal for individuals with a passion for customer service and a strong desire to make a difference in people's lives. As an Online Call Center Assistant, you will be responsible for assisting clients through online calls, providing them with information about our products and services, and addressing any inquiries or concerns they may have.

Responsibilities: 1. Answering online calls from clients and providing them with information about Old Mutual products and services. 2. Assisting clients with any inquiries or concerns they may have regarding their accounts or policies. 3. Processing customer requests, such as policy changes, account updates, and claims submissions. 4. Collaborating with other team members to ensure excellent customer service and efficient resolution of client issues. 5. Using negotiation skills to address client complaints and find satisfactory solutions. 6. Managing time effectively to handle multiple calls and tasks simultaneously. 7. Documenting all client interactions and updating customer records accurately. 8. Adhering to company policies and procedures to maintain high standards of service. 9. Participating in training and development opportunities to enhance knowledge and skills.

Requirements: 1. Minimum of 1 year of experience in a customer service role. 2. Excellent communication skills, both verbal and written. 3. Strong negotiation skills and the ability to resolve conflicts effectively. 4. Exceptional time management skills and the ability to prioritize tasks. 5. Hardworking and passionate about providing excellent customer service. 6. Ability to work well in a team environment and contribute to a positive work culture. 7. High school diploma or equivalent required. 8. Proficiency in Microsoft Office and other relevant software. 9. Visa sponsorship and retirement plan benefits available for qualified candidates.

Working Environment: At Old Mutual, we provide a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. Our team is dedicated to providing exceptional service to our clients and supporting each other in achieving our goals. We offer a supportive and collaborative work environment where everyone has the opportunity to grow and succeed.

Equal Opportunity Statement: Old Mutual is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such status.

Deadline to Apply: 2024-06-22

Join our team at Old Mutual and start making a positive impact on people's lives today! Apply now to become our Online Call Center Assistant and be part of a team that values customer service, teamwork, and personal growth.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.