Online Call Center Manager

Job Description:

Discovery Limited is seeking a highly skilled Online Call Center Manager to join our team in Pretoria, Gauteng, ZA. As a mid-to-senior level manager, you will be responsible for overseeing our online call center operations and ensuring the delivery of exceptional customer service to our clients.

Responsibilities: - Develop and implement strategies to optimize the performance of the online call center. - Manage a team of customer service representatives, providing guidance, training, and support as needed. - Monitor call center metrics and performance indicators to identify areas for improvement and implement corrective actions. - Collaborate with other departments to streamline processes and enhance the overall customer experience. - Handle escalated customer inquiries and complaints in a timely and professional manner. - Stay current on industry trends and best practices in call center management. - Conduct regular performance evaluations and provide feedback to team members. - Maintain a positive and motivating work environment for the call center staff. - Ensure compliance with company policies and procedures.

Requirements: - Bachelor's degree in Business Administration or a related field. - Minimum of 6 years of experience in call center management. - Excellent communication and interpersonal skills. - Ability to lead and motivate a team to achieve performance goals. - Strong problem-solving and decision-making abilities. - Proficiency in CRM systems and call center software. - Hardworking and passionate about delivering exceptional customer service. - Demonstrated people management and leadership skills.

Benefits: - Relocation allowance for eligible candidates. - Life insurance coverage. - Medical benefits.

Working Environment: At Discovery Limited, we are committed to giving back to the community through corporate social responsibility initiatives. As an employee, you will have the opportunity to participate in volunteer programs and make a positive impact on society.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: Discovery Limited is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.