Online Client Support Officer

Job Description:

Imperial Logistics is seeking a motivated and confident Online Client Support Officer to join our team in Johannesburg, Gauteng. As an Associate level position, the ideal candidate will have at least 2 years of experience in a similar role.

Responsibilities: - Provide online support to clients through various channels including email, live chat, and phone calls - Assist clients with product information, order tracking, and troubleshooting any issues they may encounter - Work closely with the sales team to ensure a seamless customer experience from initial inquiry to final delivery - Prepare and deliver presentations to clients as needed - Assist with planning and executing online marketing campaigns to attract new clients - Collect and analyze feedback from clients to continuously improve our online services - Collaborate with internal teams to ensure client satisfaction and retention - Stay up to date on industry trends and best practices in online client support

Requirements: - Confident and motivated individual with a strong customer service mindset - Excellent planning and organization skills with the ability to multitask and prioritize effectively - Strong presentation skills with the ability to communicate effectively with clients - Proficiency in MS Office and online communication tools - Bachelor's degree in Business Administration or a related field is preferred - Experience in online client support or a similar role is required

Benefits: - Joining Bonus for successful candidates - Visa sponsorship for international applicants - Relocation allowance for candidates relocating to Johannesburg for the position

Working Environment: At Imperial Logistics, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team is dedicated to providing the best possible support to our clients while fostering a collaborative and inclusive work environment.

Equal Opportunity Statement: Imperial Logistics is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified candidates are encouraged to apply before the deadline on May 13, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.