Online Contact Center Associate

Job Description:

Bidcorp is seeking a dynamic and customer-focused individual to join our team as an Online Contact Center Associate in our Soweto, Gauteng location. As an entry-level position, we are looking for a candidate with at least 1 year of experience in a customer service role. The ideal candidate will be adaptable, passionate about customer service, and possess strong teamwork and strategic planning skills.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide product information, pricing, and availability to customers - Process orders, returns, and exchanges accurately and efficiently - Assist customers with troubleshooting and technical support for online platforms - Collaborate with other team members to ensure excellent customer service experience - Identify opportunities for improvement in processes and make recommendations for enhancements - Meet performance metrics related to response times, customer satisfaction, and quality assurance

Requirements: - High school diploma or equivalent required - 1 year of experience in a customer service role preferred - Excellent communication skills, both written and verbal - Strong organizational skills and attention to detail - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and online communication tools - Adaptable personality with a passion for helping customers - Team player with strong strategic planning skills

Benefits: - Visa sponsorship for eligible candidates - Retirement plan options - Employee discounts on company products and services

Working Environment: At Bidcorp, you will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality. Our team values diversity, inclusion, and innovation, creating a dynamic and engaging work environment.

Deadline to Apply: May 22, 2024

Equal Opportunity Statement: Bidcorp is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We value diversity and encourage all qualified individuals to apply for our open positions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.