Online Contact Center Officer

Job Description:

Pick n Pay Stores is seeking a proactive and customer-oriented Online Contact Center Officer to join our team in Soweto, Gauteng, ZA. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role. This role requires someone who is resilient and resourceful, with a strong ability to handle high-pressure situations and find creative solutions to challenges.

Responsibilities: - Respond to customer inquiries and complaints via phone, email, and live chat in a timely and professional manner - Provide accurate information about products, services, and policies - Assist customers with placing orders, tracking shipments, and resolving any issues that may arise - Collaborate with other departments to ensure seamless customer service experience - Take ownership of customer issues and follow through to resolution - Identify opportunities for improvement in processes and procedures within the contact center - Monitor and analyze customer feedback to identify trends and make recommendations for improvement - Maintain a positive and professional attitude at all times, even when dealing with difficult customers

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven experience in a customer service role, preferably in a contact center environment - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work in a fast-paced environment and handle multiple priorities - Proficient in Microsoft Office and customer service software - Strategic planning and creativity skills are a plus

Benefits: - Parental leave - Travel & spending expenses - Paid Time Off (PTO)

Working Environment: At Pick n Pay Stores, we provide a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. We believe in creating a supportive and inclusive environment where all employees can thrive and grow.

Equal Opportunity Statement: Pick n Pay Stores is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to Apply: May 13, 2024

If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Online Contact Center Officer position at Pick n Pay Stores. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.