Online Live Chat Specialist

Job Description:

As an Online Live Chat Specialist at FirstRand in Durban, KwaZulu Natal, you will play a crucial role in providing exceptional customer service through online chat platforms. You will be responsible for responding to customer inquiries, resolving issues, and providing product information in a timely and professional manner. Your main goal will be to ensure customer satisfaction and build strong relationships with clients.

Responsibilities: - Engage with customers via online chat to provide support and assistance - Resolve customer issues and complaints in a timely and efficient manner - Provide accurate and up-to-date information about products and services - Identify and escalate any emerging issues to the appropriate department - Maintain a positive and professional attitude at all times - Collaborate with team members to improve customer service processes - Meet and exceed customer satisfaction goals - Stay up-to-date with product knowledge and industry trends

Requirements: - High school diploma or equivalent - Strong communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Resourceful and energetic with a positive attitude - Excellent presentation skills - Ability to think strategically and plan accordingly - No prior experience required, training will be provided

Benefits: - Paid overtime - Gym membership - Travel opportunities

Working Environment: At FirstRand, we strive to spark creativity and motivation in our employees. Our work environment is designed to inspire greatness and encourage personal and professional growth.

Equal Opportunity Statement: FirstRand is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other protected characteristic. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-08

If you believe you have what it takes to excel in this role and are excited about the opportunity to join FirstRand, we encourage you to submit your application before the deadline. We look forward to receiving your application and potentially welcoming you to our team as our newest Online Live Chat Specialist.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.