Remote Support Representative

Job Description:

As a Remote Support Representative at Hilton in Soweto, Gauteng, ZA, you will be responsible for providing exceptional customer service to guests and assisting with their needs remotely. You will work closely with guests to troubleshoot any issues they may have with their reservations, accommodations, or overall experience with the Hilton brand. This role requires a high level of professionalism, attention to detail, and the ability to work independently in a remote setting.

Responsibilities: - Respond to guest inquiries and requests in a timely and professional manner - Troubleshoot technical issues related to reservations, bookings, and other guest services - Provide information and guidance to guests on Hilton's amenities and offerings - Assist with resolving any guest complaints or concerns in a satisfactory manner - Maintain a positive attitude and uphold Hilton's standards of customer service excellence - Collaborate with other team members to ensure seamless communication and coordination of guest services

Requirements: - 3+ years of experience in customer service or a related field - Energetic and motivated personality traits - Strong critical thinking and negotiation skills - Excellent communication and problem-solving abilities - Ability to work independently and prioritize tasks effectively - Proficiency in using remote communication tools and software - Willingness to adapt to a fast-paced and dynamic work environment

Benefits: - Remote work flexibility - Relocation allowance for eligible candidates - Vision insurance coverage - Opportunities for professional growth and development within the Hilton organization

Working Environment: At Hilton, we believe in fostering a diverse and inclusive work environment that promotes collaboration on a global scale. As a Remote Support Representative, you will have the opportunity to work with a team of dedicated professionals who are passionate about delivering exceptional customer service and creating memorable experiences for our guests around the world.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by applicable law. We encourage candidates from all backgrounds to apply for this position and join our diverse team of hospitality professionals.

Deadline to Apply: May 22, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.