Senior Lead - Project Lead Customer TFLS Technology Information

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Job Description - Senior Lead - Project Lead Customer TFLS Technology Information

MTN's job vacancy, Career and Recruitment Job title : Senior Lead - Project Lead Customer TFLS Technology Information jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : July 06, 2024 Quick Recommended Links

Key Deliverables

Project Planning

  • Provide project management input to pre-sales processes with regards to ICT customer requests for RFP/RFQ
  • Ensure alignment between approved service order/SOF and scope of proposed solution
  • Validate solution BOQ as prepared by Solution Architect
  • Prepare project plan for end to end order/s delivery
  • Prepare all supporting project documentation including. Risk Report, Communications Plan and Installation Schedule
  • Complete resource checklist including engineer availability, vendor capacity, equipment availability and lead times
  • Obtain necessary approval and sign-off of final project plans

Project Execution (Order Implementation)

  • Validation of order details with customers including deliverables, site locations, contact details and schedule requirements
  • Arranging project kick-off meeting including all key stakeholders
  • Recording and distributing minutes of project meetings
  • Assume responsibility of the lead coordination role between MTN functional areas, suppliers and customer
  • Initiate project in workforce management system (Remedy)
  • Allocate work orders to assigned engineer and vendors
  • Initiate purchase requisitions for required equipment and services as per approved BOQ
  • Vendor management and coordination regarding all external services required for a specific product
  • Equipment management and delivery coordination
  • Risk and issue management
  • Effective communications and stakeholder management throughout order implementation process
  • Efficient order close out to ensure soonest possible realisation of revenue
  • Facilitate formal handover and acceptance by customer including documentation sign-off
  • Close Orders and Work Orders to Provision Service
  • Verification of 1st Services Bill
  • Prepare project closeout report including Lessons Learned, As Build and Inventory schedule

Customer Relations

  • Exceptional customer service levels to assist in the retention of customers
  • Ensure that all stakeholders are kept up to date on order progress
  • Facilitation of customer and/or vendor workshops and meetings
  • Provide post implementation support to customers and escalate appropriately when necessary
  • Professional interaction with engineering team members

Project Governance

  • Provide accurate and timeous internal project reporting.
  • Effective escalations to relevant internal and external stakeholders (sales person, line manager, etc)
  • Effective communication with internal teams (Communications Management)
  • Ensure correct info of the implemented solution is sent to Billing
  • Ensure 1st customer invoice (post implementation) is aligned with approved order/SOF
  • Adherence to Product SLAs/OLAs – Work closely with Vendor Management and Procurement
  • End to end third party vendor management from order placement to actual service delivery
  • Reporting on third party vendors pertaining to the project lead’s specific project dashboard


  • Manage & motivate project resources to exceed in their duties
  • Active vendor performance management
  • Ongoing analysis of process and service delivery gaps
  • Employee relations and collaborative teamwork
  • Promote Employment Equity and Diversity
  • Coaching and guidance of less experienced staff
  • Build professionalism, loyalty and commitment to the organization
  • Communicate actively and effectively resolving any potential conflicts that may arise
  • Living the MTN Brand – changing and positively influence peer behaviour


  • Identify and prepare relevant information and data for reporting purposes 
  • Prepare daily, weekly and monthly management reports

4. Job Requirements (Education, Experience and Competencies)


  • Matric plus
  • 3 year Degree or 3 year Diploma coupled with Project Management (coupled with Engineering or a Technical qualification (CCNA, etc.) would be an advantage)
  • Certification in Prince 2 Practitioner or PMP
  • ITIL Practitioner (would be advantageous)


  • Minimum 3 years’ experience in ICT project management including management of a team or virtual team of engineers
  • Experience in working within Enterprise arena , as a service provider
  • Experience in working with Cisco & Huawei Router technologies and products
  • Implementation of projects involving various WAN connectivity technologies including PTP Fibre, PTP Microwave, PMP Microwave, CTN
  • Implementation of projects involving delivery of Cloud and Security, Unified Communications, IOT
*ICT jobs in south africa *Senior Lead - Project Lead Customer TFLS Technology Information in Cape Town

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