Service Advisor - Bloemfontein

MAN Automotive (South Africa) (Pty) Ltd, a wholly-owned subsidiary of MAN Truck & Bus AG in Germany, is a leading manufacturer of medium, heavy and extra-heavy trucks, as well as commuter buses and luxury coaches. The product has been represented in South Africa since the early 1960's, initially through agents Meyer and Hiller. The South African operation has its headquarters in Isando as well as an assembly plant (Pinetown), a bus and coach manufacturing facility (Olifantsfontein) a central parts depot (Isando), a used commercial vehicle operation in Centurion and a widespread national sales, service and parts dealer network. The MAN Training Academy is also situated in Isando and offers a wide range of technical courses to apprentices and qualified artisans, ensuring that the MAN organization in South Africa is always at the leading edge of technical know-how. A network of 14 full dealerships and 15 service and parts dealerships is strategically situated throughout Southern Africa, in order to provide complete support to MAN's widespread customer base.Description Provide effective customer contact regarding all aspects on repairs undertaken on customer's vehicle. Ensure prior authorization of repairs/service is obtained & customers' signature is on the job card. Ensure description, customer and vehicle details and confirmation of the payment method are in order. Responsible for the intake of customer vehicles through completion of job cards detailing work. Manage the 24 hour breakdown service. Perform standby duties as per the set schedule. Requirements Qualifications: Grade: 12 Matric Certificate Technical qualification or a comparable qualification Skills: Computer Literate. Customer focused with a results driven approach. Good communication (oral and written) & interpersonal relations skills. Pro-active, reliable, be self-motivated. Work independently though being a team player. Work well under pressure and maintain good customer relations. Experience: Experience of ESA - 1 year Experience in a similar role in the automotive industry - 5 years Experience in the heavy commercial vehicles industry - 1 year