Service Advisor - Chrysler Jeep Dodge Bedfordview

Company : Motus Corporation

Job Type : Full Time

Bedfordview, Gauteng

Number of Applicants

:

000+

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Job Description - Service Advisor - Chrysler Jeep Dodge Bedfordview

Coordinating workflow in the service department, between service advisors, foreman and customers
Updating service customers on all service bookings and progress timeously
Communicate with all Service Staff
Ensure workshop opening and closing daily and timeously
Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in a key safe
Ensuring first thing in the morning that vehicles are parked outside and that the keys are locked in a key safe
Ensuring job cards are signed off by Technicians and Service Advisors
Assist and advise Technicians on quotes in a timeous manner
Provide assistance to the Controller, Foreman, Service Manager, Service Receptionist
Follow up on parts ordered for workshop
Book in vehicles
Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
Ensure that all vehicles are test driven
Record and report comebacks

Position Overview

Chrysler Jeep Dodge Bedfordview currently holds a vacancy for a Service Advisor reporting to the Service Manager.

This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

Specific Role Responsibilities

Ensure that all customers (internal & External) are kept informed regarding progress of their vehicles daily
Ensure the promotion and adherence to safety standards
Sell accessories and additional work
Ensure parts are ordered according to the parts ordering system
Prepare quotations to be authorized timeously
Follow up on sales not made (no shows) – rebook to prevent any lost opportunity.
Follow up on work in progress daily to ensure customer feedback; no missed sale opportunity & no late warranty. maintenance claim submissions

Qualifications and Experience

A minimum of 5 years’ Service Advisor experience is essential
A service Advisor certificate is essential/advantageous
A minimum of Grade 12
Clear Criminal Record
Motor industry experience will be an advantage
Valid Drivers’ License
Computer literacy is essential

Chrysler Jeep Dodge Bedfordview, is an Equal Opportunity Employer and preference will be given to Employment Equity candidates
Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications

Skills and Personal Attributes

Good Interpersonal & Communication Skills
Ability to operate under pressure and in a team environment
Attention to Details

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