Service Technician

Overview:

A Service Technician (Printers and Copiers) is responsible for installing, maintaining, troubleshooting, and repairing printers, copiers, and related office equipment. They ensure that these devices are functioning properly, provide technical support to end-users, and ensure optimal performance and customer satisfaction.

Minimum Requirements:

• Grade 12 / Matric
• Related technical certifications or qualification (advantageous)
• 3+ years’ experience in a similar role
• Strong knowledge of printer and copier hardware, software, and networking concepts.
• Proficiency in diagnosing and resolving technical issues related to printers and copiers.
• Familiarity with different printer technologies and manufacturers
• Experience in using diagnostic tools, software utilities, and troubleshooting methods.
• Must have a Valid driver’s license

Responsibilities:

Installation and Setup:

• Install and configure printers, copiers, and other office equipment at customer sites.
• Set up network connectivity, drivers, and software to enable proper functionality.
• Conduct tests and ensure devices are functioning correctly.

Maintenance and Repair:

• Perform routine maintenance tasks on printers and copiers, such as cleaning, lubrication, and component replacements.
• Diagnose and troubleshoot hardware and software issues to identify the root cause of problems.
• Repair/replace faulty components, such as print heads, rollers, circuit boards, or sensors.
• Upgrade firmware and software to enhance device performance and security.
• Maintain accurate records of maintenance activities, repairs, and parts inventory.

Customer Support:

• Respond to service calls and provide technical support to customers in person or via phone, email, or remote assistance tools.
• Analyze and resolve customer-reported issues, ensuring minimal downtime and disruption to their operations.
• Educate customers on device operation, maintenance best practices, and troubleshooting techniques.

Quality Assurance:

• Test repaired/serviced devices to verify functionality before returning to customers.
• Perform quality checks to ensure print and copy output meets established standards.
• Stay updated on industry trends, new technologies, and advancements

Inventory and Documentation:

• Maintain an inventory of spare parts, tools, and supplies needed for repairs and maintenance.
• Order replacement parts and supplies as necessary, ensuring timely availability.
• Keep detailed records of service requests, repairs performed, and customer interactions.

Competencies:

• Excellent problem-solving and analytical skills.
• Strong communication and customer service abilities.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Physical stamina and ability to lift heavy equipment, as required