Site Controller

In today's volatile market, companies' successes are dependent on a robust distribution channel that is able to provide a framework to deliver their goods effectively. The Value Group, with over 3 decades experience in supply chain solutions, has become the supply chain partner of choice for many of South Africa's leading brands. The Value Group was founded in 1981 by Group CEO, Steven Gottschalk, and listed on the JSE (Transport Sector) in 1998. At Value we believe that the needs of our customers are the driving force that has positioned us as one of the largest, most comprehensive transport and logistics companies in South Africa. Whether your requirement is for truck rental or a complete customised solution, the relationship you will enjoy with our organization is one of trust and reliability. Your business will be in secure hands. The Value Group operates throughout the Republic of South Africa and Sub-Saharan Africa and has become the leading supplier of merchandise transport, warehousing, distribution and logistics solutions. The Value Mission Statement Value Logistics is dedicated to building mutually beneficial long term relationships by understanding the unique requirements and expectations of our customers, designing and implementing cost effective logistics solutions, uplifting the communities we operate in by creating employment, investing in skills development initiatives and thereby creating sustainability for all stakeholders.Purpose of the Job The purpose of this role is to manage the In-house operation successfully and ensure that operational expenses are maintained within budgeted parameters. Roles & Responsibility Operational Ensure that all Standard Operating Procedures are known, understood, documented, in place, managed, maintained and enforced Understand and know how to make use of the various systems in the business Keep all filing and administration up to date Monitor the processes of scanning, manifesting and authorising various In-house documents and dispatching of freight Ensure the effective utilisation, optimisation of vehicles and correct loading of vehicles Ensure vehicles are planned and ordered according to specific requirements and communicated to relevant parties Ensure all freight is correctly processed as per statuses Rectify any discrepancies from the receiving branch within the allocated time frame Order stationery timeously and ensure adequate quantities are ordered Report any variances Keep an awareness of operational difficulties and advise all parties accordingly Ensure quality reports conform to the requirements of the customer Evaluate and follow up on service levels with Manager and Customer Relations Manager Liaise with various departments within the Value Group regarding contract operations Ensure KPIs are of the correct criteria Inform the customer immediately if there are any delivery delays Handle and document all queries and customer complaints Monitor and compile daily and monthly reports (Health and Safety; Operational) Act on all non-deliveries regarding NDD's and ensure out on delivery with Hub staff Manage and control RLOG returns and collections and ensure quality proof of delivery returned to RLOG Manage the POD process, report on a daily basis and consolidate at month-end Ensure accurate record keeping and maintain easy access to historical data Report any shortages or damages to the branches daily Open a handover register and ensure the driver signs for each POD Ensure customer satisfaction both internally and externally Liaise with the outbound department to source sufficient resources using SharePoint Ensure KPIs are of the correct criteria Inform the customer immediately if there are any delivery delays Handle and document all queries and customer complaints Monitor and compile daily and monthly reports (Health and Safety; Operational) Ensure customer satisfaction both internally and externally Liaise with the outbound department to source sufficient resources Staff Manage leave, time and attendance of all staff. Report on all Absenteeism to Management. Drive skills development of staff through training and other initiatives as regularly as required and keep signed records on file. Advise Manager of potential Staff. Identify problem areas and initiate IR and HR processes as required Ensure that all staff are well managed to improve productivity, reduce overtime and ensure that staff are motivated and productive Quality, Health and Safety and KPI's Ensure that customer KPIs are known, understood, measured, managed, maintained and reported on monthly Ensure continuous improvement receives focus and is implemented Ensure proactive actions are taken to improve the operation Ensure standards of Health and Safety are maintained and that the requirements of the Occupational Health and Safety Act are conformed to Ensure that all monthly checks are carried out as required Ensure dress code is followed in accordance with company Standard Operating Procedures Minimum Requirements Grade 12 (Matric) Degree/diploma in supply chain/logistics field beneficial 3 years of relevant experience within the logistics environment Skills Required Leadership/managerial skills Administrative capabilities Computer skills Ability to identify and solve discrepancies in terms of stock condition and quantity Good communication skills Planning skills