Software Product Support Specialist

Orax Solutions is looking for a young professional individual with strong technical acumen to fulfil the role of Software Product Support Specialist, reporting to the Sales and Services Director. We are looking for someone who would like to build a future with us and journey with us. We are not looking to engage with someone who will only see this opportunity as a means to quickly enhance their earnings through job hopping. If this would be your objective, then we respectfully request that you don’t respond to this opportunity. As a proven result-driven person, the product support specialist will be responsible for providing product and technical support and knowledge to our customer base. The successful incumbent will be working within a team and will also be required to interface with our core development team regarding product technical activities relating to the software and its use within the market. What you will be doing (in a nutshell)

• Providing software support to customers in our defined market segments.
• Growing our customer's working knowledge of the software through assisting with product training, operational support and assisting our sales initiatives in the form of pre-and post-sales technical knowledge.
• Working closely with the software development team, defining, scoping and testing software development enhancements.
• Assisting with new customer onboarding processes.
• Assisting with all sales and marketing functions in a technical capacity where applicable.

• A matric and or any other technical qualification in computing/IT/Software
• A minimum of 2 - 3 years of experience in a similar role.
• Working knowledge of CRM/ERP/BPM software systems like Sage, SAP B1, Microsoft Dynamics etc.
• Excellent communication skills.
• Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organization and externally.
• A professional demeanour.
• Must be customer service-centric.
• Must possess basic administration skills.
• Ability to work independently, with little or no supervision.
• Ability to work in a fast-paced environment.
• Results driven.