Support Associate - Remote Work

Job Description:

We are looking for a confident and resilient Support Associate to join our team at Mr Price Group. This is a remote work opportunity based in Soweto, Gauteng, ZA. As an entry-level position, no prior experience is required, making it a great opportunity for those looking to start their career in customer support.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with product information, orders, returns, and general inquiries. 3. Troubleshoot and resolve customer issues with empathy and patience. 4. Collaborate with cross-functional teams to address customer concerns and improve processes. 5. Ensure customer satisfaction and retention through excellent service and problem-solving skills. 6. Maintain accurate and detailed records of customer interactions and transactions. 7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. Strong communication skills, both verbal and written. 2. Ability to work independently and as part of a team. 3. High school diploma or equivalent. 4. Confident and resilient personality traits. 5. Adaptability and innovation in problem-solving. 6. Comfortable using technology and learning new systems. 7. Strong attention to detail and organizational skills.

Benefits: 1. Training and professional development opportunities. 2. Gym membership subsidy. 3. Remote work flexibility.

Working Environment: Join a team that values creativity and motivation, working in an environment that inspires greatness. At Mr Price Group, we believe in fostering a culture of innovation and collaboration to support our employees in achieving success.

Equal Opportunity Statement: Mr Price Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.