Support Representative - Remote Work

Job Description:

FirstRand is seeking a skilled and reliable Support Representative to join our remote team in Soweto, Gauteng. As an Associate Level support representative, you will be responsible for providing excellent customer service and technical support to our clients. Your main goal will be to ensure customer satisfaction and help resolve any issues they may encounter.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Ensure all customer interactions are recorded accurately in our system - Collaborate with other teams to escalate and resolve complex issues - Provide product demonstrations and training to customers as needed - Assist with onboarding new customers and provide product support - Continuously strive to improve customer satisfaction and retention rates - Stay up to date on product knowledge and industry trends

Requirements: - 3 years of experience in customer support or a related field - Reliable and confident personality traits - Strong people management and planning skills - Excellent communication and problem-solving abilities - High school diploma or equivalent required; Bachelor's degree preferred - Ability to work independently and as part of a team - Experience with CRM software and ticketing systems - Experience with remote work is a plus

Benefits: - Retirement plan - Company-provided equipment - Joining Bonus

Working Environment: At FirstRand, we strive to cultivate leaders who foster inclusivity and mentorship. We believe in providing a supportive and collaborative work environment where every team member has the opportunity to succeed and grow.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: FirstRand is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.