Telesales Agent

Company : Stratogo

Job Type : Full Time

Durban, Kwazulu-Natal

Number of Applicants

:

000+

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Job Description - Telesales Agent

Position: Telesales Agents Location: Durban Reporting Line: Branch Executive Role Summary:

To call customers against the calling cycle to promote, sell, administer, and process orders for delivery on the required day
Responsible for all capturing of client orders from Area Managers whilst driving sales to meet budget.

Minimum Qualification Requirements:

Matric
Bilingual English and Afrikaans
Some experience in food preparation
Excellent communication skills
Marketing and/or Sales experience

Computer Skills:

MS Word
MS Excel
MS PowerPoint
MS Outlook

Roles and Responsibilities:

To receive sales orders from customers at the rate which will deliver the monthly sales targets
Assist in achieving set trading targets in terms of sales and gross profit figures
Identify and implement opportunities to improve the net profit of the allocated customer base
Increase existing product ranges at customers and identify new potential products
Ensure correct product, quantity and price is invoiced to customers
Developing sound customer relationships and secure constant sales orders from them.
Sharing the responsibility of obtaining market information.
Proactive tele selling against call cycles, up selling of products to customers
Enforce minimum order quantities as per guidelines at any given time.
Prepare quotes for Area Managers
Build a solid process between customers' requirements and the internal sales process to ensure agreed products and promotions are rolled out across all stores.
Identify, develop, and execute opportunities from a potential Sales pipeline.
Research and build relationships with new clients.
Cold calling on potential and dormant customers
Identify opportunities for campaigns, services, and distribution channels
Prepare quotations for customers
Handle customer queries (late deliveries, non-deliveries, missing stock etc) through the line-management structure
Prepare quotations for customers, assisting in providing other key documents (product quotations, product certificates etc.) to customers.
Assisting customers quickly, friendly in an effective and professional manner
Treating customers with respect and dignity
Ensure adherence to calling cycles, CRM (personal upliftment / training) and marketing programs are implemented and effective
To embrace segmented channel marketing
To manage own, National, Regional and Store promotional activities