Business Process Automation Specialist

Description

Achievement Awards Group is seeking an experienced and motivated Business Process Automation Specialist to join our dynamic team. With a strong background in RPA technologies, excellent analytical and problem-solving skills, you will primarily work within the Microsoft Power Platform environment. 

As a Business Process Automation Specialist, you will play a crucial role in that you are accountable for proactively supporting the design, development, implementation and support of automation solutions optimizing AAGroup business processes and driving efficiency.   

You will lead the Business Process Automation life cycle within Achievement Awards Group, from the identification of automation opportunities to the design, development, deployment, on-going support and continuous improvement of implemented solutions.  If you are a detail-oriented professional with a passion for automation, we invite you to apply for this exciting opportunity.

As a Business Process Automation Specialist, you will be accountable for:

• Providing clarity and guidance on business process and automation policies, processes and procedures.
• Analysing, evaluating, and reviewing existing business processes and workflows to identify automation opportunities, and inefficiencies.
• Support Business Case development and measurement.
• Lead the development of initiatives to automate manual and/or repetitive tasks, improve efficiency and overall productivity.
• Supporting process owners, teams and peers to understand business requirements, and challenges.
• Lead in the development and implementation of automated workflows and business using Microsoft applications.
• Ensuring data security, integrity, and compliance throughout the workflow integration process.
• Identifying, defining and implementing measurement criteria for success and report on impact of automation initiatives.
• Partnering with the relevant teams to conduct quality assurance and testing activities to ensure the dependability, efficiency and accuracy of business process, workflows and automation solutions.
• Maintaining accurate documentation of business processes, workflows and integration automation solutions.
• Participating in the execution all the process improvements by the organisation.
• Providing process automation advice across the generalist range of the role.
• Creating and automating always-on reports on business process automation metrics and providing information on approaching automation solutions initiatives.
• Supporting, and mentoring employees through communication, information sharing, knowledge management by creating a Community of Practice (COP).
• Researching new methodologies, best practices and tools and recommend enhancements to business processes, workflows and automation solutions.
• Providing ongoing support to the organisation in business process improvement and workflow implementation, deployment, and training.
• Providing on-going support of deployed automated solutions.
• Continuously improving automated business processes, workflows and integration automation solutions through the use of Microsoft tools.

Knowledge, skills and attributes:

• Demonstrated knowledge of business process automation and workflow principles.
• Strong knowledge of relevant legislation and related regulations.
• Strong knowledge of principles and procedures of business process automation and workflows.
• Demonstrate relevant business process and functional knowledge.
• Display a high level of internal and external client focus and orientation.
• Strong problem analysis and solution formulation skills.
• Demonstrate the ability to exercise sound judgement on business process automation.
• Strong knowledge of automation technologies, such as Robotic Process Automation (RPA), workflow management systems, Business Process Management (BPM) tools, etc.
• Demonstrate the ability to build and sustain effective working relationships with employees at all levels in the organisation.
• Ability to facilitate contact between different people.
• Ability to explain ideas and concepts in a simplified manner.
• Strong interpersonal skills and ability to communicate with employees at all levels.
• Project management skills to manage multiple automation projects and meet deadlines.
• Continuous learning mindset and ability to stay updated on emerging automation trends and technologies.
• Strong understanding of data security, integrity and compliance standards.

Requirements

Education and training:

• National Senior Certificate (NQF 4).
• Bachelor’s degree in computer science, information systems, or related field.
• Relevant certifications.

Experience:

• At least 6 years’ experience in a similar automation position in a related industry.
• Experience in Business Process Management, workflow and automation.
• Experience building and designing solutions using Visio, Power Automate, Sharepoint, Power Applications, Teams, Azure, Process Advisor, JIRA, Confluence, etc.
• Experience mentoring and coaching developers.
• Demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business.
• Experience analysing metrics and producing various reports to inform business process automation and decision making through Power BI.
• Demonstrated experience and knowledge in the application of AI technologies and experience with AI Builder.
• Experience delivering and implementing innovative automation solutions that meet company needs.
• Experience with business process automation metrics
• Experience leading and delivering on projects and initiatives with specific deadlines.

Skills

• Business process management knowledge.
• Sharepoint and Power Platform knowledge and detailed application (Visio, Power Automate, Power Apps, Power BI, Teams, Azure, Process Advisor, AI Builder, etc.).
• Robotic process automation an AI integration.
• Stakeholder engagement.
• Innovation.
• Build environment management.
• Acceptance testing.
• Project management.
• Tactical planning.
• Critical thinking.