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Italian Brand Ambassador
Our clients are experts in customer relations. They help brands that trust us to take care of their most valuable asset: their customers. They are a multicultural team of 1,500 employees based at 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, and Tokyo.
Today they work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking, and media sectors.
Their mission: to transform every interaction with the customer into an opportunity to create value and cultivate the uniqueness of the brand.
In concrete terms, They manage the omnichannel relationship across all of the brand's touchpoints (pre-sales, sales and after-sales) on the customer's preferred channel and language of communication.
Job Type: Full Time
Location: Cape Town
Job Role
Our client is currently looking for an essential profile: an Italian Brand Ambassador to monitor & improve the quality of our interactions with brands that place their trust in us.
As an Italian Brand Ambassador, you will play a vital role in ensuring exceptional customer service and maintaining the highest quality standards for luxury brands. Proficiency in English is essential.
Under the management of the Italian Brand Ambassador Team Leader, your primary responsibility will be to assess and evaluate customer interactions, provide feedback, and report to campaign team leaders.
Our Brand Ambassadors respond to the daily requests of customers by providing a dimension of listening, empathy, proximity, and advice.
Requirements
Responsibilities
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