Outbound Call Center Agent

Job Type : Full Time

Number of Applicants

:

000+

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Job Description - Outbound Call Center Agent

Key Responsibilities:

Initiate outbound calls to prospective clients who have shown interest in the company's products through social media advertisements.
Engage with clients in a friendly and professional manner, building rapport and trust.
Conduct a needs assessment by asking qualifying questions to determine the client's level of interest and potential fit for the product.
Transfer interested leads to sales consultants for further follow-up and conversion.
Maintain accurate records of interactions and lead status in the company's CRM system.
Collaborate with team members to optimize lead generation strategies and achieve sales targets.

Requirements:

Previous experience in outbound call center roles or sales environments is preferred.
Excellent communication skills, both verbal and written.
Professional demeanor with the ability to build rapport quickly.
Strong problem-solving skills and the ability to handle objections effectively.
Goal-oriented mindset with a focus on achieving and exceeding targets.
Familiarity with CRM systems and basic computer skills.
Flexibility to adapt to changing priorities and business needs.
Matric/Grade 12, additional education or certifications in sales or customer service is a plus.

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