Bascule Bar Supervisor

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About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Scope of Position:

The position of Supervisor is dedicated to exceeding expectations of both internal and external guests to ensure the highest level of service is consistently provided. Teamwork is the key to success in providing a warm and personal experience. The Supervisor’s role will be to ensure excellent guest service is rendered with the support of the Bar staff. The Supervisor will ensure, all hotel policies and procedures and standards of service are adhered to by the team. The Supervisor will also offer support to all colleagues, a team of professionals with a passion for food and beverage with regards to work and personal development.

Responsibilities:

• To ensure that all responsible service of alcohol procedures are practiced at all time. 
• Greets guests and escorts them to tables.
• Trains and monitors Food and Beverage Attendants and ensures service standards are met.
• Ensures accurate recording and verification of Team Members time records.
• Supervises all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required.
• Ensures that approved service sequences and standards are established and maintained at all times.
• Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet.
• Maintains efficient operating procedures for the outlet’s point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float.
• Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet.
• Promptly reports any maintenance work required to the Manager and or maintenance department.
• Maintains all outlet stock levels.
• Completes the Restaurant daily logbook.
• Develops training plans and conducts on and off the job training sessions for all outlet Team Members
• Attends all scheduled food and beverage and other relevant meetings when required.
• Monitors outlets manpower, payroll budget, control costs and maximize profitability.
• Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel’s appearance and grooming.
• Punctual, efficient, and courteous at all times with guests and fellow Team Members alike
• Is aware of own work schedule and always provides adequate notice when circumstance prevent one from adhering to that schedule.
• Handles all guest complaints immediately, courteously and satisfactorily.
• Greet all guests and escort them to their allocated tables when possible.
• Assists with conducting performance appraisals of subordinates as instructed.
• Other duties as may be prescribed from time to time due to operational needs.
• Monitor & maintain a beverage cost of no more than 30%
• Required to perform other duties as and when required.

Qualifications

• Proven experience as Bar Supervisor or similar role in an upscale high-volume establishment.
• Excellent people skills with a customer service orientation.
• Outstanding leadership abilities.
• Up-to-date with food and beverages trends and best practices.
• Ability to stay calm under pressure.
• Excellent communication and interpersonal skills.
• Excellent interpersonal skills and a team player attitude.
• Willingness to learn new concepts and ideas.

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.