Call Centre Agent - Newlands East

We're SA's fastest-growing Chicken Franchise! More than 100 stores in less than 4 and a half years... and we're just getting started! Were on a mission to DISRUPT the fast-food industry and were growing the right flock to build our amazing brand. At Pedros, we value our People. Its the People who cook our chicken, the People who serve our chicken, and its the People who enjoy our chicken! So, we strive to create a culture that is vibrant and positive, and to encourage and invest in our Don Pedros the passionate, hard-working, talented 'chickens' who care deeply about the brand. Were all about enjoying the journey and having fun while sticking to what were really, really good at serving great Flame-Grilled Chicken at great prices! We're the fastest-growing, most exciting Chicken Brand in South Africa. Join us as we spread our wings across the country and beyond! Duties and Responsibilities: Have a thorough understanding of the restaurant's menu in term of what we are offering. Help customers by providing detailed descriptions of menu ,items and making recommendations Take orders over the phone for delivery and collection. Accurately record the customers choices, special instructions, and coordinate it with the store Assist customers with modifying existing orders and making special requests and communicate changes with the stores Up selling and Cross selling. Identify opportunities to upsell or promote additional menu items, beverages, or services to the customer. Provide relevant information and recommendations to enhance the customers dining experience and increase sales revenue Requirements: Must have a Matric Must be computer literate and have good phone etiquette Must have good written and verbal skills Experience in inbound calls Experience in a call centre environment or similar role