Deputy General Manager / Food and Beverage Manager

Overview

My client a Safari Lodge and Spa in Zambia which offers luxurious accommodations overlooking the Zambezi River. Facilities include a riverside restaurant, bar, swimming pool, and spa. Currently my client is seeking a young, dynamic and experienced Deputy GM / Food and Beverage Manager to lead their culinary and hospitality operations. The ideal candidate will be a strategic thinker with a passion for delivering exceptional guest experiences while maximizing revenue and maintaining cost efficiency. Reporting directly to The General Manager, the Food and Beverage Manager will oversee all aspects of their food and beverage departments, including restaurants/bars, room service, and banquets/catering.

*My client would like to receive applications from candidates originating from Southern African Countries: Zimbabwe , South Africa, Botswana, and Namibia that meet the below mentioned requirements.

Remuneration Structure:

• Salary : Very Competitive Monthly Salary (Negotiable paid in US$ )
• Single status apartment accommodation provided
• Meals provided daily
• Uniforms and Laundry service
• Annual Leave
• Annual return Air tickets provided to point of origin congruent to leave cycle
• Air tickets to point of origin at start and end of contracted work period provide by company
• All work permits and visa’s paid for by the company

Responsibilities:

• Develop and manage financial, employee engagement, and guest satisfaction plans and actions for Food and Beverage departments.
• Maintain a positive cost management index for kitchen and restaurant operations.
• Supervise and manage employees, ensuring all day-to-day operations run smoothly.
• Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
• Provide excellent customer service to all guests and respond quickly and proactively to their concerns.
• Drive alignment of all employees, team leaders, and managers to the brand's service culture.
• Manage day-to-day operations, drive quality, and verify standards are meeting the expectations of customers on a daily basis.
• Conduct performance reviews in a timely manner and identify developmental needs of employees.
• Comply with all corporate accounting procedures and provide necessary information to supervisors, co-workers, and subordinates.

Requirements:

• Degree / Diploma from an accredited university/ College in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least 5 years of experience in the aforementioned areas.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Proven track record of managing financial resources and budgets effectively.
• Ability to identify opportunities for growth and implement strategic plans to drive business results.
• Understanding of market dynamics and business principles.
• Prior experience in managing and conducting human resource activities is preferred.
• Knowledge of industry trends and a passion for delivering exceptional guest experiences.

How to Apply:

Please submit your resume with head and shoulders photo which details your relevant experience and certificates of qualification as industry references from past employers. We look forward to hearing from you!

*Please note that only candidates that are shortlisted for interview will be contacted