Front Desk Agent

Job summary
Provide excellent and attentive service to guests Handle confidential information with integrity Maintain accurate accounts and follow safety procedures
Job seniority: entry level
Responsibilities
• Provide excellent and attentive service to guests • Handle confidential information, including guest records, with a high degree of integrity • Ensure proper credit card and key control policies are followed accurately • Obtain and verify essential guest information; ensure accuracy and completeness of all records • Responsible for knowing hotel emergency procedures • Maintain accurate accounts of cash and credit transactions • Maintain the integrity of guests' privacy, including confidentiality of personal information • Process check-ins, check-outs, and room assignments • Assist with luggage when necessary • Maintain knowledge in the use of office equipment and property management systems • Follow all company safety and security policies and procedures • Report accidents, injuries, and unsafe conditions • Attend required training and meetings • Proactively problem solve and exceed guest expectations • Proficiency in Microsoft Word, Outlook, and Excel preferred • Strive to maintain personal, staff, and guest safety • Participate in activities and meetings • Work 30-40 hours over a five-day period, flexible schedule • Work weekends • Perform other duties as assigned
Requirements
• One or more years of employment in a similar position or equivalent preferred • Additional education, training, or certification preferred • Positive, friendly, and enthusiastic mindset with an excellent record of hotel management • Ability to communicate effectively with fellow leaders, managers, employees, and guests • Strong problem management skills and ability to handle emergency situations • Must be able to work days, nights, weekends, and holidays • Ability to stand, walk, stoop, kneel, ascend, reach, push, pull, or lift
Key Skills Needed
• Excellent customer service • Attention to detail • Problem-solving • Communication skills • Proficiency in Microsoft Word, Outlook, and Excel