Hotel Lounge Manager

Luxury Hotel in Camps Bay is looking for a Lounge Manager to oversee, lead, manage and support the inhouse bar / restaurant operations and Mini Bar service on a day-to-day basis.

• Managing staff and the outlet operation on a day-to-day basis
• Ensure that Mise en place requirements are completed in accordance with SOP
• Operating Equipment is correctly managed to ensure sufficient stock and minimal breakages
• Ensuring that beverage stock movement is correctly and accurately tracked; as well as captured
• Ensuring end of service cash-ups and float management are completed in accordance with SOP
• Coordinating special requests and extraordinary tasks in accordance with SOP
• To manage the Bar / Restaurant Team in accordance with brand principles by ensuring constant floor presence during peak operational times
• Monitoring and reporting cover count and average spend trends
• Actively proposing promotional ideas as well as actively driving the sales and upselling culture of the restaurant
• Ensure an exceptional guest experience and the financial health of the business
• Ensure that all guest enquires are responded to
• Creatively seeking opportunities to surprise and delight guests
• Working together with your manager and team to be as effective and productive as possible
• Actively seize opportunities to minimise carbon footprint by reducing wastage without compromising on guest service standards
• Interacting with both staff and guests in a constructive manner
• Taking personal responsibility for every guest and staff situation, seeing it through to its solution.
• Ensuring that all staff appraisals are completed timeously
• Manage employees with the goal of achieving the highest performance possible and high levels of staff retention.
• Actively involved in the training and development of staff
• Applying the performance management and corrective action tools
• Ensuring that staff are rostered according business demands; ensuring that there is always sufficient labour available while keeping labour costs to a minimum
• Scheduling off days and leave in a manner that allows for work/life balance, high levels of morale and productivity
• Recommending updates to hotel policies and procedures, to maintain high standards and provide the best possible service to guests, and implement improvements where required.

Requirements:

• Grade 12 and a Formal Qualification
• At least 2 – 4 years’ experience in ahigh-end 5* hotel / restaurant / bar
• Sound staff management skills
• Fully computer literate
• Sound financial skills
• Excellent communication skills