Hozpitality - Waiter

Job Number 24060701
Job Category Food and Beverage & Culinary
Location Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management POSITION SUMMARY


JOB DESCRIPTION


Ensure that QPRO, Health & Hygiene standards are upheld according to Hotel procedures


Assisting in setting up and breaking down of Restaurant Operations/ Conferencing or Special Events


Assist Management in the opening and closing duties of the Restaurant/Bar/Banqueting/Room service


Ensure that Hotel Policies and procedures are followed at all times to ensure GUEST satisfaction


Deal with GUEST complaints and queries immediately and efficiently


Ensure that the bar team are following the Hotels Policies and Procedures regarding beverage services


Perform duties of a barman in the Food and Beverage department of the Hotel as directed by Management


Dealing with GUEST comments/requests promptly to ensure the acquisition and Maintenance of GUESTS


Drive broader goals of the hotel in terms of bar general services by planning and achieving objectives


Meet, greet and interact with all our GUESTS with a friendly and welcoming smile


Continuously upselling and aiming to reach revenue budget


Operate point of sale system and doing cash up daily.


Maintaining high standards of safety and cleanliness in the bar area according to QPRO


Deal with GUEST complaints and queries immediately and efficiently


Actively involved in the daily, weekly, monthly beverage stock takes


Efficient cost management plan must be in place and followed regularly.


The employee is familiar with and performs to the minimum GUEST Service Standards laid down within his/ her area of work and responsibility


Ensure to comply with financial procedures of the hotel and handle payments and cash according to the set code of conduct Requirements:


Grade 12 (Matric) or equivalent


Hospitality management qualification would be a great advantage


Recent work experience in a same or similar position


Excellent communication skills in English, written, verbal and telephone etiquettes


Excellent GUEST relations skills, GUEST service driven, extremely passionate for this industry, a TEAM player with a positive attitude


Well groomed, presentable and professional manner


Ability to work shifts, including weekends and public holidays


Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Check with captain or supervisor before leaving at end of shift. Set up, stock, and maintain work areas. Stock ice, glassware, and paper supplies. Remove soiled wares from bar top and tables. Maintain cleanliness and condition of work areas, bar, bar unit, tables, and other tools, following all set-up guidelines. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.