Receptionist / Hostess

High end restaurant based in Sandton is looking for a Receptionist / Hostess to join their team and be the first point of contact for our guests when entering the restaurant and ensure to provide excellent customer service and a pleasant dining experience to our guest.

• Welcome guests to the venue
• Escort guests to assigned dining or bar areas
• Answering phones & taking reservations
• Provide menus and announce waiter/waitress name
• Check with senior chef on duty if there are any changes to the menus
• Create a list of available tables
• Create a handover sheet for the next shift/go through handover sheet of previous shift
• Maintain hostess desk clean and tidy
• Answer incoming calls and address guests’ queries
• Communicate to managers and waiters regarding VIP visits as soon as they are seated
• Be familiar with the reservation policies, such as booking times
• Assist with charging and closing bills.

Requirements:

• Grade 12
• Hospitality Certificate will be an advantage 
• Preferably 1- 2 years previous hostess / receptionist experience
• Experience in managing reservations
• Computer literate with excellent competence in Microsoft office packages
• Demonstrable customer-service skills
• Excellent communication skills (via phone and in-person) and ability to pay attention to detail
• Strong organizational skills with the ability to monitor the entire dining and bar area
• Availability to work within opening hours (e.g., evenings, public holidays, weekends)
• Comfortable to stand and walk during shifts
• Comfortable in dealing with very distinguished clientele
• Able to handle a high-pressure environment