Reservations Consultant

Set in the vibrant heart of Cape Town, this luxury hotel and spa offers easy access to all that's happening in this dynamic city. Enjoying a superb location at the foot of Table Mountain, and just a short stroll from downtown, the resort offers the perfect combination of leafy tranquility and contemporary buzz. Belmond Mount Nelson Hotel has long been regarded as one of the city's top five star hotels. Whether dining on exotic Cape cuisine, soaking up the sun on any of the stunning beaches nearby or getting ready to stroll down fashionable Kloof Street, guests have the ideal central base from which to discover this exhilarating city.

AMENITIES

Swimming Pool There are two heated outdoor swimming pools, available exclusively for guests staying at the hotel: The Oasis Pool, one of the largest heated pools in South Africa, is ideal for families. Poolside service available from October to April. The Cottage Pool is located in a secluded spot and reserved for over-16s. Poolside service available from November to March. Fitness Centre The fitness centre is equipped with the latest cardiovascular and weight training equipment. A trainer is available for fitness assessments and programmes. Personal training facilities are available to hotel guests and the public. Find out more about our personal training options > Professional tennis, golf and swimming coaches can be arranged on request. For more information call . Signature Boutique Whether you're looking for a memento of your travels or the perfect present, the Signature Boutique has just what you're looking for. Traditional artisan skills combine with contemporary design to present an eclectic collection. From authentic Zulu beadwork to hand stitched embroidery, all items are locally sourced. Hair Salon The locally popular hair salon offers a wide range of services, from cutting and colouring to conditioning and styling. Specialised bridal service and make-up lessons are also available. The Nellie & Nelson Activity Centre A colourful hive of activity, this centre for children aged 3 to 12 offers a range of educational games and toys, big-screen TV, blackboard wall, Nintendo Wii, beanbags and child-friendly furniture. Organised activities, from group games to storytelling, take place throughout the day. Available to non-resident hotel guests at no extra charge when visiting Librisa Spa or any of our restaurants and bars. Teens' Lounge The lounge is the ideal place for young adults aged 12 to 18 to meet and have fun. Contemporary furniture, Xbox 360 games, a Nintendo Wii, a computer and big-screen TV provide a great entertainment space. Available to non-resident hotel guests at no extra charge when visiting Librisa Spa or any of our restaurants and bars.Description As a Reservations Consultant at Belmond Safaris, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will deliver highly quality and efficient service, ensuring that every guest has an exceptional Safari experience. If you're looking to develop your skills and be part of the future of luxury, this is your moment. Processing guest bookings through various channels, including phone, email, and online platforms. Providing exceptional, personalized service to guests during the reservation process, ensuring prompt responses to inquiries and questions. Managing modifications and cancellations requested by guests, such as changing arrival or departure dates, room types, and other booking details. Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue. Requirements Previous Reservations experience, within a Safari environment preferred. Strong verbal and written communication skills. Excellent customer service orientation. High level of computer literacy. Attention to detail and strong administrative skills. Exceptional telephone etiquette and mannerisms required.