Restaurant Manager

A Restaurant Manager position is available  to effectively manage the day-to-day operations of all the F&B outlets and employees as well as ensure guest satisfaction whilst supporting and aiding the Food and Beverage Manager in achieving the profitability of the F&B outlets.

Minimum Experience and Qualification Required:

• Post matric hotel school qualification in Food and Beverage
• 5 years experience in a 5-star hotel restaurant or similar environment
• Must be as local as possible (Plett, Knysna, George, St Francis Bay, Jeffery’s) and surrounds.
• Key experience and insight in the Plettenberg Bay / Knysna F&B offering
• Experience working with local and international guests
• Preference will be given to candidates that have extensive experience in managing private smaller properties/businesses within lodges, boutiques hotels or high-end restaurants.
• Computer literate
• Good understanding of the Micros point of sale system
• Previous leadership experience essential
• Excellent communication skills
• Excellent numeracy skills with and understanding of finance
• Good wine knowledge
• High level of English proficiency
• Ability to train and develop a team
• Must be motivated, enthusiastic, and energetic
• Understand the true ethos of hospitality – being warm, friendly and engaging with guests
• Must be a team player, with a positive attitude
• Must be able to work under pressure
• Own transport

Key Performance Objectives:

• Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence,
• Develops specific goals and plans to prioritize, organize, and accomplish work tasks,
• Ensure that all sick leave, annual leave, family responsibility leave, and any other absenteeism is duly reported to HR on the prescribed forms
• Assists in the ordering of F&B supplies, cleaning supplies and uniforms
• Get to know and personally engage with regular guests
• Ensure guest satisfaction
• Monitor all guest complaints, actioning steps where necessary
• Food & Beverage planning & control
• Monthly stocktaking and ensure tight control over F&B security to avoid damage or theft.

Please forward your CV with contactable references.  Only shortlisted candidates will be contacted.