Senior Front of House Manager

Senior Front of House Manager - Somerset WestFull job descriptionFaircape Restaurant and Catering, part of Faircape Life retirement villages, is located in 6 prime locations across the Western Cape providing meals to village residents and patients in the onsite healthcare centres.We are looking for a Senior Front of House Manager that will work across 3 villages (Onrus Manor, Bridgewater Manor and Heritage Manor) to lead the front of house teams.The successful incumbent will be overseeing the food front of house managers in these villages as well as their subordinates, ensuring that training is done, best practice is followed and ensuring that food service meets the highest quality standards.Duties include but are not limited to the following:Monitor, manage and review the service in the front of house at all 3 villagesEnsure the Food Service Manager coordinates their staff to ensure the delivery of exceptional front of house services.Implement operational working procedures, to support the delivery of service excellenceStrong analysis of service delivery and identify continuous improvementsResolve any complaints in service delivery with Food Service ManagerRelieve Food Services Manager when they are on leaveEnsure Meal and Refreshment service is as per procedureEnsure that Food Service Managers and their subordinates set up for meal time serviceEnsure that the Food Service Managers perform their daily checks, set up of the clubhouse and that they host events as per procedureStaff ManagementConduct probation evaluations and performance evaluations of direct reportsCreate and manage staff rosters of direct reportsEnsure staff training and development plans are managed, implemented, and administered.Monitor and ensure staffing levels are correctQualifications:Tertiary Qualification in hospitality advantageousRequirements and Experience:Proven experience in hospitality of at least 3 yearsExcellent knowledge of serving etiquetteBasic wine knowledgeExperiences with management at multiple sites advantageousExperience in training & skill developmentSkills and Knowledge:Skilled in managing multiple sites of catering and food servicesComputer proficiencyExcellent leadership and decision-making skillsExcellent organisational and time management skillHas a strong ability and willingness to train, mentor, manage and continually improve the kitchen teamComprehensive knowledge of current leading culinary trendsAttributes:Works with passion, pride and ambition.Highly motivated, energeticAble to work as part of a teamAbility to implement and manage proceduresExcellent physical condition and staminaAbility to support and motivate the service teamAbility to MultitaskSpecific Requirements:Clear health recordClear criminal recordClear credit recordContactable referencesValid driver’s licenseOwn reliable transportation with the ability to travel and relieve when neededVaccinated against covid-19 or prepared to be vaccinated prior to commencing jobThe regular hours will be Tuesday to Friday, 07:00 to 18:00, as well as on Sundays from 11:00 to 14:00Salary on offer is from R25 000 Cost to Company per month. The amount offered will be dependent on qualifications, experience and other market related factors.Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.