SMI - Events/ Conference Coordinator Boutique Hotel

Employer Description

A Boutique Conferencing Hotel located in the Johannesburg Northern Suburbs.

Job Description

We are seeking a talented Events Coordinator ideally with previous experience working in Hospitality as a Reservationist. The successful candidate will  work mainly in the Conferencing department as well as managing the administration of bookings for conferences in terms of managing the online traffic and retaining existing clients by providing superlative services for their functions as the hotel’s main business comes from the conferencing side. Our hotel offers a 20 seater a la carte Restaurant + up to 150 pax banqueting in 9 conference rooms and 68 Hotel rooms.

You will be responsible for:

• Handling incoming calls and emails for conference and events reservations enquiries
• Receives the booking from client and proactively plans their event with them from inception to execution
• Plan, organize and carry out show arounds (site inspections)
• Entering all booking information into the PMS and continuous updating of all information and payment requirements
• Compiling event information sheets in accordance with company policy
• Responding to all conference and events enquiries in a timely and accurate manner. Issue quotations and invoices
• Following up on all quotations and payments
• Actively selling the image and all services of the hotel
• Collaborating and liaising efficiently with key internal staff (Operations Manager, Head Chef, Front Office Manager and Banquet & Restaurant Team) in advance to ensure client’s needs are met and understood

Qualifications

Hospitality/ Event Management Diploma or equivalent

Skills

The successful candidate must have:

• Previous experience working in Hospitality as a Reservationist with Semper/ Opera experience or similar software package
• Fluent in English and Afrikaans
• Customer service background
• Must reside in the area or be in close driving proximity as the position is live out
• Own transport
• Professional and courteous telephone manner
• Excellent organizational skills and the ability to multi task