Account Representative

The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail innovation. It operates thousands of stores in 14 countries, has a network of high-tech automated distribution centres, and employs more than 140,000 people. Job Objectives Basic data analysis and opportunity assessment and action plans Acquisition: Secure, manage and maintain the relationship and financial contribution to business with with new customers. Retention: Secure, manage and maintain the relationship and financial contribution to business with with existing customers. Customer data integrity and Customer interfacing and/or impacting process monitoring and ongoing improvement. Internal Reports, feedback and participating in broader initiatives (reducing financial losses, data integrity, governance and compliance, innovative ideas and solutions) Qualifications Essential Matric - National Senior Certificate NQF 4 Desirable Postgraduate qualification in marketing or relevant trade or industry related certification or relevant courses - (preferred) Valid driver's license Experience Essential at least two (2) years of experience in customer sales and service, ideally in the healthcare and/or retail pharmacy industries. Knowledge and Skills Demonstrable knowledge to wholesale and pharmacy operations, products and services with specific experience working with excel/sheets based raw data and basic analysis application combined with operational activities relevant to building and maintaining a customer base, sales, service, ordering and fulfillment processes, revenue and profit generation. Exposure to specific acquisition and retention strategies that drive retention and acquisition in a competitive landscape (preferred) Excellent verbal and written communication skills Strong prioritization and time management skills Resilience and adaptability Analytical and problem-solving skills Computer literacy (Competence in Excel, Word and PowerPoint)