Boldr's job vacancy, Career and Recruitment Job title : Influencer Social Media Advocate jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : June 13, 2024 Quick Recommended Links
WHAT IS YOUR ROLE
As a Influencer Social Media Advocate you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. You will play a vital role in enhancing our brand's online presence and ensuring that customers receive timely and personalized support.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
Requirements
WHAT WILL YOU DO
Social Media Management:
- Monitor and actively engage with customer inquiries and comments on social media channels, including but not limited to Facebook, Instagram, Whatsapp and Linkedin.
- Respond to customer inquiries promptly, providing accurate information and resolutions.
Customer Engagement:
- Build and maintain positive relationships with customers through social media interactions.
- Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.
Issue Resolution:
- Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.
- Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.
Content Sharing:
- Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.
Feedback Loop:
- Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization.
- Advocate for improvements in our products and services based on social media feedback.
Social Media Guidelines:
- Adhere to company guidelines and policies when representing the client on social media platforms.
- Maintain a consistent and professional brand voice.
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker with an eye for even the most minute of details
- Passionate about client satisfaction.
YOU HAVE…
- Bachelor's degree in marketing or any field related.
- Minimum of 2 years of experience in customer support, with a focus on social media management.
- Strong understanding of various social media platforms and their best practices.
- Previous experience with social media support tools is preferred such as Monday.com, Miro boards and Trello.
- Excellent written communication skills, with the ability to craft engaging and concise responses.
- Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
- Ability to work in a fast-paced and dynamic environment.
*Medical / Healthcare jobs in south africa
*Influencer Social Media Advocate in Cape Town