Duty Manager (Franschhoek) x

SUMMARY: A sophisticated group of boutique hotels is seeking an experienced Duty Manager to ensure the smooth functioning of the hotel's day-to-day activities, by addressing any issues that may arise, managing guest relations, supervising staff and coordinating with various departments in line with company requirements. POSITION INFO:

Minimum requirements for the role:

• Must have a Tertiary Qualification in Hospitality or Hotel Management
• Minimum 3 years’ experience as Duty Manager or Assistant Hotel Manager will be required
• A certificate in First Aid, Fire Fighting and/or Health and Safety would be advantageous
• Previous 5-star Hotel experience would be advantageous
• Must be computer literate with proficiency in the use of Protel
• Must have a Valid Driver’s license and own reliable transport
• The ability to work shifts, including night shift is essential for this role

The successful candidate will be responsible for:

• Facilitating a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback.
• Dealing with and or escalating guest challenges/ complaints.
• Monitoring guest feedback received on check-out and digital platforms and driving feedback via social media platforms.
• Ensuring all guest facing teams maintain a professional and polished look by adhering to the company dress code.
• Enforcing a zero-tolerance disciplinary code.
• Working closely with Finance and Reservations teams.
• Driving guest feedback to the relevant teams and scheduling training on challenging feedback.
• Communicating occupancy changes to all departments.
• Providing training on Front Office Procedures / SOP’s.
• Driving PIT check procedure (Pre/In/Post) and managing guest profiles and preferences obtained through central reservations upon check-in/out.
• Managing the monthly reconciliation of Front Office External Supplier Accounts (external airport transfers etc.).
• Managing O-status (zero balance) and Management Accounts, the stationary and Front Office budgets.
• Minimising waste and controlling resources within the assigned department.
• Managing the Front Office floats (reception and “Forex”)
• Ensuring, enforcing and maintaining Health and Safety regulations.

Please note that subsequent to the screening and shortlisting process, all further communication will be entered into, only with the shortlisted candidates