Executive Housekeeper, * Hotel

Executive Housekeeper - 5* Hotel, Johannesburg

Our client is a prestigious 5* Hotel in Johannesburg, where luxury meets exceptional service. We are seeking an experienced Executive Housekeeper to lead our dedicated housekeeping team in providing an unforgettable guest experience.

Responsibilities

• Work closely with contract companies and seasonal workforce to maintain the highest standards synonymous with a 5* Hotel
• Handle guest interactions with the utmost professionalism, resolving complaints promptly and ensuring all special requests are accommodated to exceed guest expectations
• Inventory & Budget Management - Oversee inventory control and manage divisional expenses, including uniforms, linens, and cleaning supplies, to ensure optimal resource allocation without compromising on quality
• Lead recruitment efforts, mentor, and provide performance evaluations for housekeeping staff
• Foster a positive work environment that promotes high morale and exceptional service delivery.
• Conduct regular staff meetings to update the team on hotel policies, service standards, and ways to enhance guest satisfaction.

Qualifications

• Proven experience as an Executive Housekeeper or similar leadership role in a luxury hotel setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in inventory management and budgeting

If you are passionate about delivering excellence and have a keen eye for detail, we would love to hear from you! Join us in creating memorable experiences for our guests at our 5* Hotel in Johannesburg. If no reply is received in 4 business days please consider your application unsuccessful