Food & Beverage Manager

5* Hotel in Camps Bay is currently recruiting for an experienced Food & Beverage Manager, responsible for leading and organising the F&B Team, ensuring highest guest service level in accordance with brand standards whilst looking after the financial success of the department.

This position offers a high-paced, ever-changing environment with opportunities to apply your social skills on a daily basis as part of a highly effective team; whilst operating within clearly defined standards and expectations, where your generalist food and beverage expertise can be recognised

Responsible for:

Manage the F&B Team in accordance with brand principles by:

• Ensuring constant floor presence during peak operational times; interacting with both staff and guests, taking personal responsibility for every guest and staff situation, seeing it through to its solution.
• Ensuring that all staff appraisals are completed timeously
• Nurturing a positive and honest relationship with employees with the goal of achieving performance of excellence and high levels of staff retention.
• Actively involved in the training and development of each team member
• Applying performance management and corrective action tools and support staff
• Recommending updates to hotel policies and procedures, in order to maintain high standards and provide the best possible service
• Take an active role in the OPCO committee and when required lead as chairman

Manage the day-to-day operations of the F&B department by:

• Supporting the outlet management in the day-to-day operation
• Developing Food & Beverage concepts, menus and pricing together with the Executive Chef
• Planning and executing food and Beverage special events and make contributions to promotional ideas to drive revenue and PR
• Ensuring the Food & Beverage department is properly resourced with necessary operating equipment, consumables, staff and beverage
• Ensuring that all stock is appropriately stored and controlled; and take responsibility for stock variances
• Ensuring that all revenue is properly generated and accounted for by controlling all billing procedures, ensure that all revenue is recorded; that cash-ups are completed according to procedure; and that all pricing is in line with budgeted %GP.
• Managing operating costs

Manage and control Food and Beverage stock by:

• Ensure that the beverage cost remains in line with budget
• Implement and manage wastage
• Ensure that the cellar store, freezer, chemical room and gas room are managed and controlled
• Ensuring sufficient stock, minimal wastage and best pricing
• Ensure that all purchase orders are checked and that the Food and Beverage Cost controller and Store man manages the stock store correctly
• Ensure the smooth running of monthly Food and Beverage stock take.

Assume the duties of the Hotel Weekend MOD as and when required:

• Attendance of the Morning Meeting
• Ensure that inspections of the entire hotel is made and any challenges are addressed
• Presence and support in the F&B Outlets and the Front Office lobby
• Ensuring that rooms have been prepared in accordance with hotel standards
• Ensure that the rooming procedures and food and beverage services are tested against Hotel standards
• Ensure that thorough reports of the week-end inspections, challenges and successes is submitted to the Executive team

Requirements:

• Diploma in Hotel or Food and beverage Operations
• Must have at least 10 years’ experience in a 5* Hotel or Fine Dining Establishment
• Food and Beverage management experience
• WSET Wine Level 2 or similar advantageous
• Fluency in English, Xhosa and/or Afrikaans advantageous
• Computer literate with working knowledge of Microsoft Outlook, Word and Excel
• Exposure to a Stock Management Systems (FnBShop & Micros advantageous)
• Neat with high regard for personal hygiene and presentation
• Solid English verbal communication skills
• Understanding and application of basic math calculations
• Experience in F&B administration, food ordering and stock and cost control
• Proven ability to train and manage people
• Proven ability to be creative and innovative new revenue generating ideas.
• Able to work flexible hours, weekends and holidays