Front Office Duty Manager

Front Office Duty Manager - Menlyn ParkFull job descriptionThe Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!WHY WORK FOR US?Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplinedDescriptionThe Front Office Duty Manager is responsible for the supervision and control of all guest services, Reservations, Guest Relations and administration of the Front Office Department.Minimum Requirements:MatricHotel Management Qualification or similar1 – 2 Years Front Office Supervisory experience advantageousGeneral Duty Manager experience advantageousHands on Problem Solving approach and the ability to remain calm under pressureAbility to work as part of a team, as well as independentlyHonest and trustworthy beyond approachGreat attention to detailPresentable and well spokenTeam Player who leads by exampleAbility to delegate effectivelySecond-in-Charge to the Front Office ManagerMeticulous with paperwork and adminPlease note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.