Hotel Assistant Front Office Manager

Key Responsibilities:

• Assist the Rooms Division Manager in daily operations, including staffing, scheduling, and training of front desk associates.
• Supervise the front desk team to ensure efficient and professional guest service delivery.
• Handle guest inquiries, complaints, and requests in a timely and effective manner, striving for guest satisfaction at all times.
• Maintain accurate records and reports related to front desk activities, including occupancy, revenue, and guest feedback.
• Collaborate with other departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Oversee the check-in/check-out process, including room assignments, billing, and payment processing.
• Monitor and enforce hotel policies and procedures to ensure compliance and uphold standards of quality and service.
• Assist in implementing strategies to maximize room revenue and occupancy levels, including upselling and cross-selling techniques.
• Participate in the recruitment and selection of front office staff, conducting interviews and providing input on hiring decisions.
• Stay updated on industry trends and best practices in hospitality management, continuously seeking opportunities for improvement.

Qualifications:

• Bachelor's degree in Hospitality Management or related field preferred.
• Minimum of [5] years of experience in hotel front office operations, with at least [3] years in a supervisory or managerial role.
• Strong leadership abilities with excellent interpersonal and communication skills.
• Proficiency in hotel management software systems, such as Opera or Fidelio.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Exceptional problem-solving skills and a proactive approach to guest service.
• Knowledge of revenue management principles and experience in maximizing room revenue.
• Flexibility to work various shifts, including weekends and holidays, as required.

WHO WE ARE:
Valor Hospitality Partners - Africa, part of the Valor Hospitality group, is a bespoke, highly experienced African Hospitality Consulting, Development, and Hotel Management Company based in Cape Town, South Africa. Our goal is to create truly memorable guest experiences through an operating culture of warmth, caring, passion and excellence, providing our guests an environment well beyond what they have come to expect - 'Reimagining Hospitality'. We are Hotalitarians! Standard employee remuneration and benefits SA:

• Award winning employer
• Competitive Salary
• Preferential Employee Room Rates at all Valor Hospitality Hotels globally
• 50% F&B Discount at any UK, US & SA Valor hotel when charged to room
• Free meals on duty and uniforms provided
• Incremental holiday allowance based on service
• Pension Contribution

The Company’s Employment Equity Plan will be taken into consideration with all appointments. Should you not be contacted within two weeks of the closing date, please consider your application as unsuccessful. voco Johannesburg Rosebank and Valor Hospitality Partners are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.