Hotel Reservations Consultant

Valor Hospitality Partners is proud to announce an exciting opportunity to join one of our esteemed clients as a Reservations Consultant in Cape Town , situated near the breathtaking waterfront. Our client is seeking a seasoned professional with a minimum of 3 years of experience on the OPERA reservations system and proficiency in MS Office. If you're passionate about hospitality and possess the skills to excel in this role, we invite you to apply and become part of our client's dynamic team.

Job Purpose: The Reservations Consultant plays a pivotal role in ensuring seamless booking processes and exceptional guest experiences. With a keen eye for detail and a commitment to excellence, you'll contribute to our client's reputation as a premier destination for travelers seeking unparalleled service and hospitality.

Roles and Responsibilities:

• Utilize the OPERA reservations system to accurately interpret guest accommodation needs and maximize room occupancy.
• Collaborate with various departments to ensure guest preferences are met with precision and contribute to a highly professional environment.
• Respond to inquiries promptly and generate accurate quotations within specified time frames.
• Maintain complete and accurate records of all booking details and correspondence.
• Coordinate efforts between reservations and other department teams to ensure personalized service delivery.
• Assist in the orientation of new employees and support positive employee engagement initiatives.
• Adhere to policies, processes, and standards governing reservations while identifying opportunities for quality improvements.
• Meet financial targets including occupancy, average daily rate, and upselling.
• Assist in maintaining hospitality spaces and facilities to ensure impeccable conditions for guests.
• Ensure compliance with legal and safety measures to protect guests and employees.

Job Requirements:

• Minimum of 3 years of experience in hospitality reservations operations, preferably in a luxury hotel setting.
• Proficiency in the OPERA reservations system and MS Office suite.
• Degree or equivalent in Hospitality Management/Leadership preferred.
• Strong communication skills in English.
• Ability to anticipate guest needs and think creatively to meet them.
• Demonstrated ability to work independently and maintain confidentiality.
• Commitment to exceptional service and continuous improvement.
• Impeccable grooming and presentation.

If you're ready to take the next step in your hospitality career and contribute to delivering unforgettable guest experiences, apply now to join our client's dedicated team in Cape Town's vibrant waterfront area.