Hozpitality - Lead Steward - Cape Town Marriott Hotel Crystal Towers

Job Number 24060684
Job Category Food and Beverage & Culinary
Location Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management POSITION SUMMARY Organize cleaning chemicals and supplies. Organize supply rack, including pots, pans, serving spoons, utensils, etc. Rotate stock, bringing wares from storage bin or areas into kitchen. Complete cleaning checklists to determine appropriate timelines for cleaning and sanitizing. Collect dirty pans from the cooking line and transport to pot station for cleaning. Clean and maintain sanitation areas and organize cleaning supplies including hanging up mops and brooms. Clean and maintain loading dock areas. Clean ceiling, walls, and vents in dish room. Ensure clean wares are stored appropriately. Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Safety and Security

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

• Follow company and department policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Perform other reasonable job duties as requested by Supervisors.

Communication

• Talk with and listen to other employees to effectively exchange information.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Provide assistance to coworkers, ensuring they understand their tasks.

Assists Management

• Coordinate tasks and work with other departments to ensure that the department runs efficiently.
• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move over sloping, uneven, or slippery surfaces.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

General Kitchen

• Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.
• Report maintenance issues immediately to appropriate personnel (i.e., management or maintenance).
• Assist with Banquet plate-ups.
• Communicate any assistance needed during busy periods to the Chef to ensure optimum service to guests.
• Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations.

Sanitation and Maintenance

• Organize cleaning chemicals and supplies and ensure they are stored appropriately and kept separate from food products.
• Keep hand wash stations maintained (for example, supplied with soap, towels, step-on trashcan, gloves, and proper signage) and fully functional.
• Operate cleaning equipment and tools to ensure only clean and sanitary items are used in the kitchen, including operating the dish machine, pot-scrubbing station, and trash compactor.
• Wash and disinfect kitchen area including tables, tools, knives, and equipment to ensure sanitary conditions and meet the departmental standards, including using sanitizers required by health department.
• Follow and ensure compliance with sanitation and cleaning procedures and pest control guidelines, reporting pest control issues to appropriate personnel.
• Complete cleaning checklists to determine appropriate timelines for cleaning and sanitizing (such as floors, equipment, drains, walls, surfaces, doors, lights, and trashcans).
• Direct and assist Stewards in order to make clean up a more efficient process.
• Disassemble and assemble kitchen equipment following safety procedures when cleaning.

Stocking/Receiving

• Rotate stock (e.g., plates, glasses, hotboxes) bringing wares from storage bin or areas into kitchen.

Kitchen Tools & Equipment

• Ensure proper and safe handling and storage of equipment, returning equipment to appropriate location.

Dishwashing Activities

• Ensure water temperature, and chemical levels are appropriate to run the dishwashing machine, and complete proper documentation.
• Clean the dishwashing machine, including removing trash and spraying the inside of the machine, cleaning and unclogging the spray arms and jets, cleaning the outer surfaces of the machine and troubleshoot dishwasher malfunctions as required.
• Ensure clean wares are stored in appropriate areas.
• Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing.
• Sort silverware with eating surfaces facing up into separate cylinders and wash/re-wash.
• Allow cleaned items to air dry.
• Spray all racked items with hot water to loosen and remove food residue.
• Sort and soak silverware.
• Rack dirty items (silverware, plate ware, etc.).
• Breakdown dirty bus tubs.
• Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink at the appropriate levels to clean dishes, ensuring the chlorine levels are between 50 and 100 parts per million and that the water temperature is sufficiently hot.
• Collect dirty pans from the cooking line and transport to pot station for cleaning.

Maintenance, Sanitation, and Cleaning Activities

• Clean and mop all areas in assigned departments (e.g., sink area, shelves and counters in dish room, tops of chemical bottles, outside of the dish machine, dish room door and walls, bus carts).
• Clean and maintain sanitation areas and organize cleaning supplies including hanging up mops and brooms.
• Dispose of glass in the proper containers.
• Clean and maintain loading dock areas.
• Empty full trashcans, ensuring each can is clean, relined, and covered, and maintain dumpster area.
• Break down cardboard boxes and place them and other recyclables in the recycle bin.
• Clean ceiling, walls, and vents in dish room.
• Organize supply rack, including pots, pans, serving spoons, utensils, etc.
• Keep sanitation closets locked and shut.

Interpersonal Skills

• Team Work
• Diversity Relations

Communications

• Listening

Personal Attributes

• Safety Orientation
• Presentation
• Dependability
• Positive Demeanor
• Integrity
• Stress Tolerance
• Company Polices Knowledge
• Initiative

Organization

• Multi-Tasking
• Time Management
• Detail Orientation
• Planning and Organizing

Physical Abilities

• Proper Lifting Techniques
• Physical Strength
• Agility
• Stamina
• Visual Acuity
• Hand-Eye Coordination
• Manual Dexterity

Stock and Inventory

• Supply Storage

Dishwashing

• Dish Machine Operation
• Washing Silverware
• Washing Cookware
• Fine China/Flatware Care
• Pulling Racks
• Racking Items
• Pre-Wash Dishware
• Breaking Down Dirty Tubs

Cleaning and Sanitation

• Trash Handling and Removal
• Dish Machine Cleaning
• Cleaning Equipment
• Sanitation Systems
• Cleaning Kitchen
• General Cleaning Supplies & Chemicals

Education


High school diploma/G.E.D. equivalent



Related Work Experience


At least 1 year of related work experience



Supervisory Experience


No supervisory experience is required Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.