Night Auditor

To Assume full control of the hotel 18h00 06h00Ensuring all queries are handled efficiently and promptly. To ensure successful closing and balancing of Micros and APEX and seeing to the comfort and wellbeing of the guests, in accordance with agreed companystandards.Liase with duty manager/FO Manager & front office staff ensuring proper hand over.Main dutiesTo be readily available at all times to deal with a problem or a complaints.To ensure late arrivals are checked in correctly and their luggage is sent totheir room without delay, advised of all the facilities of the room as well asmeal times and services the Hotel has to offer during the course of the day and night.To ensure that both Micros and APEX are balanced, and that all relevantreports are distributed.To speak to security to ensure they do regular floor checks, and reporting upon any irregularities, so it can be addressed.To hand over any maintenance requirements.To ensure of accurate, speedy and friendly service in room service.To issue stock when necessary.To ensure that no unruly behavior persists and to take appropriate action in the event of unreasonableness by guests or staff.To maintain strict security measures, by liaising with security staff.To carry out regular patrols of the hotel and ensure the respective staff and security are carrying out their respective duties.To be aware of the hotels disciplinary procedures.