Receptionist (Western Cape, Cape Town)

Set in some of South Africas most naturally beautiful settings, our hotels & resorts awaken the spirit of adventure in guests and visitors alike, whether travelling for business or leisure. ANEW Hotels & Resorts is a family driven company that currently owns and manages 14 properties across regions of Gauteng, KwaZulu-Natal, Mpumalanga, Western-Cape and North-West Province. Along with our driving ambition to grow, we seek the right partners with strategic properties where there will be a long term, sustainable and mutually beneficial relationship. After starting our venture with ANEW Resort Ingeli Forest, ANEW Hotels & Resorts have managed to conquer the critical times faced by the hospitality industry in SA, growing our business from a mere 4 hotels & resorts to an impressive 14 during the pandemic. This growth truly reflects the worth of ANEWs unique values of Honesty, Integrity, Teamwork, Excellence and Courage (HITEC), to sustain our companys mission and deliver the ultimate hospitality experience with the right blend of service, luxury, and efficiency. ANEW boasts family culture and our attention to detail is firmly grounded in our people, who pride themselves on their ability to provide a truly personal touch to every guest. Minimum Requirements +- 1 Year Reception Experience Tertiary qualification (Hospitality/Tourism Management) would be an advantage. Great knowledge of MS Office Extensive Knowledge of Opera Bilingual Accountable, Innovative & Great Motivator Immaculate Communication Skills Duties and Responsibilities Assists the Front Office Management and supervisors in the processing of the reception procedure using the appropriate systems and procedures. Fully familiarized with all hotel and company policies Maintains the appearance of the Front Office Department with reference to tidiness and the safekeeping of all correspondence, dockets, and registration details. Receives Guests in a manner which is polite, friendly, and efficient. Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed. Maintain exceptional level of grooming, body language and posture always.