Wine Tasting Room Manager

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Job Description - Wine Tasting Room Manager

Helderberg Personnel's job vacancy, Career and Recruitment Job title : Wine Tasting Room Manager - Stellenbosch jobs in Western Cape Job Location : Western Cape, Stellenbosch Deadline : June 15, 2024 Quick Recommended Links

Key responsibilities include:

  • Supervise and ensure a professional, efficient, and courteous guest experience
  • Ensure all walk-ins are embraced by yours and teams friendly and warm greeting and made to feel welcome
  • Supervise and promote a positive, friendly work environment in the outlet
  • Supervise administrative functions, including stock takes, staff administration and cash-ups. Diligently and competently
  • Handle financial transactions in accordance with SOPs, ensuring correct charges
  • Ensure all guest queries are handles professionally and promptly
  • Manage breakages, ensure efficient OE usage, and cleanliness of outlet is maintained
  • Maintain effective relationships with colleagues and adhere to standards
  • Embody and share the passion and knowledge of the brand and offerings
  • Adhere to company and departmental policies and procedures
  • Print and oversee Online Wine Tasting’s Bookings
  • Serve wine tastings to customers and push team to meet sales goals and targets. Look for opportunities to up-sell and cross-sell wines and products to customers
  • Supervise wine center opening and closing procedures. Including set up and close down of external areas

Minimum knowledge and experience required:

  • 3 years supervisory experience in restaurant front of house operations or tasting room environment
  • Passion and knowledge of wine
  • Experience in people supervision and good knowledge of food and wine pairing
  • Proven ability in team collaboration, creative problem-solving, and conflict resolution.
  • Experience in budgeting and reporting

Minimum Qualifications and Skills required:

  • Minimum Wine & Spirit Education Trust (WSET) Level 2 qualification
  • At least 3 years of hospitality / wine industry experience
  • Fluent English speaker (additional languages desirable)
  • Ability to work weekends, public holidays is a MUST
  • Proven success in a service and sales-oriented environment
  • Positive interpersonal skills
  • Impeccable attention to detail, multitasking, planning
  • Strong verbal and written communication skills
*Hospitality / Hotel / Restaurant jobs in south africa *Wine Tasting Room Manager - Stellenbosch in Stellenbosch

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