IT Manager - Urgent Position

We are hiring an organized IT Manager to join our exceptional team at Boardroom Appointments in Durban, KwaZulu-Natal.
Growing your career as a Full Time IT Manager is a great opportunity to develop exceptional skills.
If you are strong in cooperation, creativity and have the right experience for the job, then apply for the position of IT Manager at Boardroom Appointments today!

Duties and responsibilities:

• Manage an IT team in South Africa
• Ensure control of the incidents / Service Requests are in line with SLAs
• Act as the principal contact for incidents / escalations / updates in Durban
• Define and Deliver process improvements aligned with best practice and business objectives
• Ensure team have resource available to support business operations
• Manage the relationship with our clients around incident management
• Build and maintain effective internal and external relationships always representing your function in a professional manner
• Manage effective and timely communication around ongoing technical issues internally and externally working with internal technical teams to ensure accuracy of information
• Ensure all SLAs are defined met and escalated appropriately to 3rd line
• Provide the SD KPI Dashboard on a weekly basis for Durban
• Build strong effective working relationships with internal and external stakeholders
• Positively contribute to ongoing change programmes within the business, assessing and communicating the impact on your function
• Own and develop the procedure documentation for your function
• Problem solver and technical mindset
• Hands on experience of technical solutions to support all business requirements.

Key skills:

• Self-starter with the ability to positively challenge the norm and influence the delivery management and support functions through personal gravitas and subject matter expertise
• Extensive stakeholder management experience to Director level and beyond
• Practical experience of defining and delivering process/continuous improvement
• Demonstrable experience of being a collaborative and supportive manager
• Experience of delivering Service Desk services to a contact centre operation or other high volume end user business
• Ability to create informative templates for effective communication
• The ability to work under pressure to tight deadlines in a fast-paced environment
• Analytical mindset with strong problem-solving skills
• Come from a technical foundation and be able to show understanding of technical solutions
• Experience of mergers & acquisitions, how to merger complex systems to one hosted solution
• Strong background on Azure AD, Microsoft technologies and business solutions
• In depth knowledge of server and client hardware

Benefits of working as a IT Manager in Durban, KwaZulu-Natal:

● Company offers great benefits
● Opportunities to grow
● Competitive salary