Management Technician needed in Midrand

Our client requires the services of an Operations Engineer (Advanced) Midrand/Menlyn/Rosslyn/Home Office Rotation

• Amazing brand with cutting edge technology
• Excellent teams in Global team collaboration
• High work-life balance with Flexible hours
• Agile working environment

POSITION: Contract until December 2026 EXPERIENCE: 4-6 Years related working experience. COMMENCEMENT: As soon as possible Qualifications/Experience

• IT Experience (5 to 6 Years)
• Higher qualification in computer sciences/Information Systems or equivalent qualification.
• Fluent in English including Business reading and writing and presentation delivery.
• IT Operational Experience as per ITIL
• Project management experience.
• Agile Methodology knowledge and experience

Essential Skills

• Broad understanding of Technical Lifecycle Management (TLM) in IT
• Prior experience in the role of an Infrastructure Architect/Solution Architect.
• In-dept knowledge and practical experience of IT Infrastructure i.e., Data Centres, Networks, Servers, Storage, Platform, Middleware and Cloud Technologies (AWS, Azure, etc.)
• Practical experience in the special context of TLM.
• Practical experience in IT Operations.
• Ability to conceptualise complex information, but also delve into the details when required.
• In-depth knowledge and practical experience with frameworks and guidelines (ITIL standards) relevant for IT Operations.
• Practical experience with the classical IT Infrastructure Operations, DevOps and Agile software development.
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

Advantageous Skills

• Fluent in English including Business reading and writing.
• German Speaking advantage (not a pre-requisite)
• GROUP IT experience advantage (not a pre-requisite)
• Advanced skills in preparations and delivery of presentations to all organization levels
• Communication methodology skills in big organisations/initiatives
• IT Infrastructure Operations
• IT Process Steering
• IT Process Governance
• Data Analysis The ability to analyse and visualise data sets. (Excel, Power-BI, etc.)
• Service Now (SNOW) understanding
• Ability to collaborate with a variety of stakeholders & customers at different organisational levels.
• Ability to work as part of a team, inter dependant as well as independently and submit deliverables on time and in excellent quality. SELF STARTER.
• Self-motivated and open minded for proactive investigations and to learn independently in a dynamic environment.
• Above board work ethics this is of utmost importance.
• Willing and able to travel extensively, for up to 2 weeks at a time (international).
• Excellent interpersonal and organizational skills with ability to communicate effectively (both verbally and written) with both technical and non-technical colleagues / users.

Role

• Consulting on the GROUP IT architecture processes with the focus on Technical Lifecycle Management (TLM)
• Support with the Planning, conducting and after care related to TLM activities.
• Support with the documentation of infrastructure components and master solutions according to TLM and architecture guidelines, including quality assurance.
• Monitoring and reporting of TLM activities in the Group.
• Interfacing with other experts with regards to IT Service Management.
• Ensure, drive, steer, report and improve the quality of architecture documentation with focus on TLM.
• Supporting the development of technical recommendation with respect to TLM.
• Updating & maintaining TLM Confluence pages.
• Updating & maintaining TLM process templates.
• Updating & maintaining TLM service offerings in ServiceNow.
• IT Process Maintenance/Communication/Optimization/Improvement in IT Service Management (ITIL) with focus on TLM
• Review and reporting of the status of mandatory artifacts and activities.
• Maintenance of customer base data.
• Engage with stakeholders of TLM Crisis Management and Emergency Management when required.
• Engaging with GROUP Dev/Ops Teams (Infrastructure and Applications) in support of TLM.
• Interfacing with other experts regarding TLM topics in support of the relevant reliability planning feature team.
• Attending of all Agile ceremonies and actively taking part in the ceremonies
• Adherence to the ZA IT HUB rules, policy and regulations.
• Important: A clear criminal record is required.

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