Number of Applicants
:000+
Business Unit | Operate Managed Services Cloud |
Department | Digital Workspace Services |
Job grade | S6 |
To manage and support customers environment with technical solutions and provide general, 2 nd and 3 rd level technical support on customer systems. Install, monitor, test, maintain cloud and client infrastructure solutions. To provide specialised technical, preventative and proactive support (technology specific).
Hardware Troubleshooting
Troubleshooting
Service Level Agreement (SLA) Management
Analysing
Applying expertise & Technology
Deciding & Initiating Action
Coping with pressures & setbacks
Delivering Results & Meeting customer expectations
NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
OR NQF 4: Grade 12
3 year’s relevant experience in the ICT environment.
OR
5 year’s relevant experience in the ICT environment.
A + Certification will be advantageous
N + Certification will be advantageous
ITIL 3 or 4 will be advantageous
MCP (Desktop)
MCSA
Exchange/O365
HP, Dell, Lenovo, Mustek products will be advantageous
Engagement will all levels within the organisation, internal and external to the clients.
Willing to travel
Working Shifts
Drivers Licence and Reliable Vehicle - both required
Full-time Client Based Position
Billable
BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.
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